Shipping policy
Welcome to Kalon Fashion! We strive to provide you with the best shipping experience possible. Please take a moment to read through our shipping policy to understand how we handle orders, delivery times, and other important details.
1. Processing Time
All orders are processed within 7-14 business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with your tracking details.
2. Shipping Times & Delivery
As a dropshipping business, our products are sourced from various suppliers worldwide. Shipping times may vary depending on your location and the supplier. Below is an estimate of our average shipping times:
- United States & Canada: 10-20 business days
- Europe: 10-25 business days
- Australia & New Zealand: 10-20 business days
- Asia: 15-30 business days
- Rest of the World: 15-40 business days
Please note that shipping times may vary due to customs, shipping carrier delays, or factors beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout and vary depending on the destination and the size of your order. In some cases, we offer free shipping promotions. Please check our website for current offers.
4. Order Tracking
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can track your order on the carrier’s website or through the tracking link provided.
5. Customs & Duties
For international orders, customs and import duties may apply. These fees are determined by your country’s customs office and are the responsibility of the customer. We recommend checking with your local customs office for more information.
6. Shipping Delays
While we strive to meet all estimated delivery dates, shipping delays can occur due to unforeseen factors like weather, customs, or logistical challenges. If your order is delayed, we will notify you as soon as possible.
7. Missing or Lost Packages
If your package is lost in transit or has not arrived after the estimated shipping time, please contact our support team at kfsupport@gmail.com. We will work with the carrier to locate your package or issue a replacement if necessary.
8. Changes to Shipping Address
If you need to update your shipping address after placing an order, please contact us immediately at kfsupport@gmail.com. We can only make changes if your order has not yet been processed.
9. Contact Us
For any questions regarding our shipping policy or if you encounter issues with your order, please contact us at:
- Email: kfsupport@gmail.com